Complaints Procedure

If you wish to make a complaint, please contact, in the first instance, the Managing Partner, Adam Duthie.

If applicable, we will confirm our complaints handling procedure in writing (which is available to clients at any time on request). Making a complaint will not affect how we handle your case.

If you are not satisfied with our attempt to handle and resolve matters, you may be able to ask the Legal Ombudsman to consider the issue:

• Write to: PO Box 6806, Wolverhampton, WV1 9WJ; or
• email: enquiries@legalombudsman.org.uk; or
• phone: 0300 555 0333.

If you do wish to refer a complaint to the Legal Ombudsman, it should be done within six months of our final response to your complaint and within one year of the act or omission that caused the complaint or, if outside this period, within one year of when you should reasonably have known about the relevant act or omission.

The Legal Ombudsman may refer your complaint to the SRA if they are not the correct body to consider the matter, as the Legal Ombudsman's services are only available for certain types of complaints and complainants. The SRA can help you if you are concerned about our behaviour, such as dishonesty, taking or losing your money or treating you unfairly.

If your complaint is about a bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of any bill remains unpaid, Duthie & Co LLP may be entitled to charge interest.

You will not be charged for the cost of handling any complaint.